Rentalworks Tech Support Hub Elite Tokens Support
Enterprise IT Support. Only When You Need It.
Get expert IT support for your laptops, desktops and workstations — without committing to a costly fixed maintenance contract from RM 1,200* per month only!
- RM40 per Token
- Minimum 30 Tokens
- Valid for 12 Months*
With Rentalworks Tech Support Hub Elite Tokens,
you pre-purchase support tokens and use them whenever your business needs technical assistance
Why Pay for Support You're Not Using?
Traditional IT maintenance contracts can leave businesses paying recurring fees even when devices are running smoothly.
Elite Tokens give you a more flexible alternative.
Purchase a pool of support tokens upfront and use them based on actual support requirements — from everyday troubleshooting to device deployment and more complex technical issues.
Pay for What You Need. Use It When You Need It.
Why Choose Elite Tokens?
One Token Pool. Multiple IT Support Needs.
On-Demand IT Support
Use your tokens only when technical support or eligible IT services are required.
Predictable IT Spending
Pre-purchase your token pool and gain better visibility over your annual IT support budget.
Flexible Across Your Team
Tokens are tied to support needs and services rather than a fixed list of devices.
End-to-End Support
Access support ranging from everyday L1 troubleshooting to escalated technical assistance and advanced deployment.
What's Covered?
Technical Support
- Device troubleshooting
- Level 1 OEM software support
- Escalated technical support
- Operating system & driver support
- Common productivity and messaging application support
Deployment & Migration
- Basic device deployment and manual setup
- Advanced deployment, including imaging & cloning
- Endpoint data migration for supported common applications
Device & User Management
- User profile & permission management
- Printer & scanner configuration for endpoints
- Endpoint network & security support
- Dedicated case manager
- End-to-end case management
Supported Devices:
- Laptops
- Desktops
- Workstations
How Elite Tokens Work
No High Monthly Support Commitment.
Just IT Expertise When Your Business Needs It.
Purchase Your
Token Pool
Get started with a minimum of 30 tokens at RM40 per token*
Request Support
Contact the Rentalworks Tech Support Hub whenever an eligible IT support requirement arises.
Use Your Tokens
Tokens are deducted according to the support or service provided.
Stay Supported
Use your available token balance throughout the 12-month validity period*.
Built for Modern IT Teams
Elite Tokens are ideal for businesses that:
Have an internal IT team but need additional technical support
Don't require a full-time outsourced IT support contract
Manage hybrid or changing workforces
Have relatively stable devices but occasionally require expert assistance
Need support for deployments, upgrades or migrations
Want greater control over IT maintenance expenditure
Make Every IT Support Ringgit Count
Instead of paying a fixed monthly maintenance fee, allocate your IT support budget where it creates the most value.
Use your Elite Tokens for eligible needs such as:
- Troubleshooting
- OS Upgrades
- Device Deployment
- User Migration
- Security Support
- On-Site Assistance*
Need IT Support? We've Got You Covered.
Whether it’s an everyday device issue or a more advanced deployment requirement, Rentalworks Tech Support Hub gives your business flexible access to the technical expertise you need.
Support When You Need It. Pay for What You Use.
*Terms & Conditions Apply
