A New Digitalised Customer On-boarding Experience

A New Digitalised Customer On-boarding Experience

Setting another key milestone in its growth trajectory, Rentalworks is pleased to announce its adoption of a fully digitalised customer end-to-end on-boarding process as a measure to enhance the overall customer experience.

“Simplicity, convenience and security are our top priorities, and we want our customers to benefit from a hassle-free on-boarding process. Where traditional practises in the IT asset leasing industry is reliant upon the submission of physical documentation, execution of wet signature and in-person verification, we have now digitalised these processes to enable a seamless customer experience” said Alan Puah, Managing Director of Rentalworks Group.

Customer On-Boarding via Trust Technology

Paper trails will be a thing in the past with Rentalworks’ digitalised on-boarding process. Our customers will now receive digital forms and agreements, for completion.

Documents and agreements will be digitally signed with auditable and verifiable trail and automatically transmitted back to Rentalworks for processing upon completion.

“Our customers will experience hassle-free and faster turn-around time”

Rentalworks digitalised on-boarding workflow will see customers benefiting from:

  • Online form completion hence eliminating the cumbersome tasks of printing and scanning completed forms.
  • No paper trails. With Rentalworks digitalised on-boarding process our customers can now store all documents and forms related to their lease arrangements with Rentalworks in their storage servers ensuring proper audit trails, quick and easy access of the documents.
  • Faster turn-around time. We understand that time is of essence to many of our customers. With its end-to-end digitalised process, there’s no longer a dependency on timely delivery of hardcopies to Rentalworks. All digital documents will be delivered to Rentalworks in real-time for its processing.

A digitalised environment supports our pledge in reducing carbon footprint

Our new straight-through digitalised on-boarding platform, in addition to being a boon to our customers’ journey with us, is a major leap for Rentalworks in its initiatives to propel into a paperless environment and support a sustainable green economy.

“It is our vision to create an impact where we help organizations and governments reduce their carbon emission from IT assets to net zero via a circular economy approach”, iterated Alan. The digitisation of the on-boarding platform will markedly improve productivity, security, and extensively reduce the number of paper trails, preserving our natural resources.

It is the aim of Rentalworks leasing and IT asset lifecycle solutions to support organizations’ sustainability goals. It allows our clients to have access to IT devices needed to run their business and take responsibility in extending its usable life. In doing so, optimizing the economic value of the devices and minimizing unnecessary e-waste.

Advantages of Digitalisation in Schools

Digitalisation in schools have been pushed forward when Covid-19 struck. Teachers and students had to pivot to home-based learning overnight and schools had to scale-up the digital equity amongst students to ensure no one is left out.

The future of learning in a digitally integrated ecosystem is not so distant anymore. The rapid rate and pace with which the education system has been disrupted by the pandemic and advancements in new digital technologies and Information Communications Technology (ICT) provide all the more compelling reasons for schools to carefully consider the role of technology on the systems, culture and pedagogy of education.

Failure to do so may culminate in a lost generation struggling to adapt to a new normal and lacking the right skill sets required for the 21st century.

Digital transformation in schools will have many advantages such as:-


Students can have access to learning resources in an easier and less expensive way. Thanks to digital transformation, students can access many different contents at school, at home, wherever they are and regardless of their economic status.

There is no need to visit the library or decide which book to buy from amongst the long lists suggested by schools or shared by teachers. In the same vein teachers too will be able to access students’ homework and coursework submissions real-time online. Edits, commentaries can be viewed by students for reviews and improvements.

Tedious loads on teachers in reviewing homework or course-works on hardcopies and handing them back in-person to students will be a thing in the past.


Digital platforms allow teachers and students to collaborate remotely from anywhere, anytime – this entails sharing of views, data and research papers. Project groups can organise virtual discussions or meetings without the need for in-person meetings or to await for availability of meeting rooms.

There are many collaborative and content sharing platforms which are accessible for use by schools for example Microsoft Teams or Zoom.


Technologies such as augmented and virtual reality facilitate teaching. Educators get to engage students in ‘virtual show and tell’ presentations and similarly students in their presentations – showcasing their opinions and views. Digitalisation promotes a variety forms of expressions that utilise digital tools and platforms.


Promoting digital transformation process allows schools the use of artificial intelligence (AI) to personalise or customize students’ learning. With big data and data science, schools are able to suggest courses a student should pursue benched against examination scores, aptitude in addition to other metrics.

The opportunity to customize learning for each student makes education more productive: special needs can be quickly diagnosed and progress is accelerated.

Even as students and teachers return to school, Covid-19 has left an indelible mark on the future of education.

It is apparent that schools need to consider kick-starting digital transformation initiatives one way or the other.

One of the key success factors in ensuring optimal digital equity amongst students is to enable students with the right device and specifications – be it laptops or tablets. The right display size, microphone and camera capabilities in addition to durability are pivotal to ensure minimum disruptions.

Various adoption models which schools have and can deploy in ensuring students have compatible laptops or tablets; one of which is through a rental model, making it affordable for all students.