Microsoft 365 Copilot in Singapore

Microsoft 365 Copilot in Singapore: Why Businesses Are Investing in AI Productivity 

Artificial Intelligence (AI) is rapidly reshaping the workplace, and Singapore businesses are at the forefront of this transformation. As organisations face increasing pressure to improve productivity, reduce operational costs, and empower employees to do more with less, Microsoft 365 Copilot has emerged as one of the most practical AI solutions for the modern workplace.

Integrated directly into familiar Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint, Microsoft 365 Copilot helps employees automate repetitive tasks, generate high-quality content, analyse data faster, and collaborate more effectively.

Why Microsoft 365 Copilot Matters 

Unlike standalone AI tools, Microsoft 365 Copilot works securely within your existing Microsoft 365 environment, respecting your organisation’s permissions, security policies, and compliance requirements. This enables employees to access relevant business information while maintaining enterprise-grade security. 

Businesses can use Copilot to:

  • Draft emails, reports, and proposals in minutes
  • Summarise Microsoft Teams meetings with key action items
  • Analyse complex Excel data using natural language
  • Create presentations from existing documents
  • Generate meeting notes and project updates
  • Reduce time spent on repetitive administrative tasks 

The result is improved productivity, faster decision-making, and more time for employees to focus on strategic work.

Why Singapore Businesses Are Adopting AI 

Singapore’s Smart Nation initiative and strong digital economy continue to encourage organisations to embrace AI technologies. Companies across financial services, manufacturing, logistics, healthcare, education, and professional services are investing in AI to improve operational efficiency and remain competitive. 

However, successful AI adoption is not simply about purchasing licences. Organisations must also ensure they have the right security controls, data governance, user training, and deployment strategy in place to maximise the value of Microsoft 365 Copilot. 

Preparing for a Successful Copilot Deployment 

Before implementing Microsoft 365 Copilot, organisations should assess their readiness by reviewing:

  • Microsoft 365 licensing requirements
  • Identity and access management
  • SharePoint and OneDrive permissions
  • Data governance and information protection
  • Endpoint security and device management
  • User adoption and training needs 

A structured readiness assessment helps identify potential risks and ensures a smoother deployment.

How Rentalworks Can Help 

Rentalworks Singapore provides end-to-end Microsoft 365 Copilot services, helping organisations adopt AI securely and effectively. Our services include:

  • Microsoft 365 Copilot Readiness Assessments
  • Secure deployment and configuration
  • Microsoft 365 optimisation
  • User training and adoption workshops
  • Managed Microsoft 365 Services
  • Cybersecurity and endpoint management
  • Ongoing technical support 

By combining AI expertise with managed IT and cybersecurity services, Rentalworks helps businesses accelerate digital transformation while maintaining strong governance and security. 

Start Your AI Journey Today 

Microsoft 365 Copilot is more than just an AI assistant—it is a productivity platform that empowers employees to work smarter and deliver better business outcomes. 

Whether your organisation is exploring AI for the first time or planning a wider rollout, Rentalworks Singapore can help you assess your readiness, deploy Microsoft 365 Copilot securely, and maximise your return on investment. 

GreenPC Singapore

Greenpc Singapore

GreenPC for Business 

Enterprise-Grade Technology. Ready When You Need It. 

Don't Let Global Supply Shortages Slow Your Business Down. 

As businesses upgrade for Windows 11, expand AI capabilities, and modernise their IT infrastructure, the demand for laptops continues to grow. At the same time, global component shortages and rising hardware costs are making it harder to secure new devices quickly.
Instead of waiting weeks or even months for new equipment, Rentalworks GreenPC give your business immediate access to enterprise-grade technology that is professionally refurbished, quality assured, and deployment-ready. 

Why Choose Rentalworks GreenPC? 

Why Businesses Choose GreenPC?

A Smarter Alternative to Buying New 

Rather than delaying projects because of hardware shortages or increasing procurement budgets, organisations are choosing GreenPC to: 

More Than Refurbished 

Rentalworks delivers more than refurbished hardware, we provide a complete Circular IT solution.
From professional refurbishment and secure data sanitisation to deployment, lifecycle support, and responsible end-of-life services, we help organisations maximise the value of every technology investment.

Build a More Resilient IT Strategy 

Whether you’re replacing ageing devices, expanding your workforce, or looking for a more sustainable approach to IT procurement, Rentalworks GreenPC help you stay ahead without compromising quality or performance. 

Ready to Get Started? 

Talk to our specialists today and discover how GreenPC can reduce costs, accelerate deployment, and support your sustainability goals. 

Don’t Get Left Behind: Upgrade to Windows 11 with Rentalworks’ Trade-In Program

Don't Get Left Behind:
Upgrade to Windows 11 Pro with
Rentalworks’ Trade-In Program 

Microsoft is ending support for Windows 10. Are you ready?  Continuing to use Windows 10 after the end-of-support (EOS) date leaves your devices vulnerable to security threats, and could impact your business’s productivity.  But don’t worry, Rentalworks is here to help with a seamless and cost-effective upgrade path to Windows 11 Pro!


The Windows 10 EOS Opportunity: A Fresh Start for Your Business

Rentalworks understands that upgrading your business’s technology can seem daunting. That’s why we’ve created a comprehensive trade-in program designed to make the transition to Windows 11 Pro smooth, affordable, and even beneficial for your bottom line. 


Here’s how Rentalworks can help you navigate the Windows 10 EOS and embrace the future of productivity: 

upgrade.png
Upgrade to Windows 11 Pro:

Enjoy the latest features, enhanced security, and improved compatibility with modern hardware as low as SGD29.50*/ per month

help-desk.png
Tech Support Hub

Our expert Tech Support team is ready to assist you with every step of the upgrade process. We minimize downtime during the trade-in and upgrade.

Lower-Carbon-Footprint.png
Productivity Partnership Assessment

We offer a free consultation and audit of your devices. Our experts will analyze your current equipment and identify opportunities for improvement in efficiency, performance, and cost savings.

Rentalworks is offering compelling incentives to make upgrading to Windows 11 Pro easier than ever: 

windows-10-end-of-support-blog-article-cmp
Maximize Efficiency and Enjoy Comprehensive Support

No matter which option you choose, you’ll benefit from: 

monitor.png
Cutting-Edge Technology

Boost productivity with faster processing speeds and seamless integration.

trade.png
Rentalworks Tech Support

Benefit from our comprehensive tech support and maintenance services for a smooth experience. Our dedicated support team will transfer your important data effortlessly. 

help-desk.png
Productivity Partnership Assessment

We offer a free consultation and audit of your devices. Our experts will analyze your current equipment and identify opportunities for improvement in efficiency, performance, and cost savings.

Beyond the Upgrade: A Partnership for Success 

Windows 11 Pro Training: Get familiar with the new features through expert training and webinars.

Maximize Efficiency and Enjoy Comprehensive Support

No matter which option you choose, you’ll benefit from: 

data-erasure.png
Secure Data Erasure

We securely erase all sensitive data from your old devices, protecting your information.

quality-assurance.png
Compliance Assurance

We provide certified data wiping and secure disposal, adhering to industry regulations.

ecology-and-environment.png
E-Waste Reduction

We partner with certified e-waste recyclers to ensure responsible disposal, supporting a sustainable future.

Don’t wait until the last minute!

Contact your Rentalworks account manager or click here to learn more about our Trade-In Program and schedule a free consultation. Let Rentalworks equip your business for success with an easy, affordable, and strategically advantageous upgrade to Windows 11 Pro.

Empowering Eco-Conscious Entrepreneurs: Upgrade Sustainably with Rentalworks

Empowering Eco-Conscious Entrepreneurs: Upgrade Sustainably with Rentalworks

The rise of eco-conscious entrepreneurs is reshaping industries and driving meaningful change in the business landscape. As sustainability takes center stage, companies are recognizing the importance of integrating environmentally responsible practices into their operations. 

At Rentalworks, we empower businesses to transition toward a greener future with our sustainable technology leasing solutions—and now, with Windows 10 End of Support (EOS) approaching, there’s no better time to upgrade responsibly.


Why Sustainable IT Matters

With the growing urgency of climate change and e-waste concerns, businesses must rethink their approach to technology. The challenge? Balancing sustainability with access to the latest, cost-effective IT solutions.


A Circular Economy Approach

Rentalworks champions the circular economy by offering businesses access to high-quality, energy-efficient IT equipment through leasing. Our Device-as-a-Service (DaaS) model enables organizations to optimize their IT infrastructure while significantly reducing e-waste. Through responsible refurbishing , and repurposing, we extend device lifecycles and align with global sustainability goals.


H
ow Rentalworks Supports Your Business 

Upgrade-Seamlessly.png
Upgrade Seamlessly:

With Windows 10 reaching End of Support, our Trade-In Program ensures a smooth transition to secure, high-performance Windows 11-ready devices. 

Reduce-E-Waste.png
Reduce E-Waste:

Leasing prevents premature disposal, cutting down on electronic waste. 

Lower-Carbon-Footprint.png
Lower Carbon Footprint:

Access energy-efficient devices that support your ESG goals.

Cost-Efficient-IT-Management.png
Cost-Efficient IT Management:

Scale your IT needs without heavy upfront investments.

End-to-End-IT-Lifecycle-Support.png
End-to-End IT Lifecycle Support:

From deployment to secure disposal, we handle it sustainably. 

Upgrade Now!

As businesses navigate the evolving ESG (Environmental, Social, and Governance) landscape, embracing sustainable technology solutions is no longer optional—it’s essential. The deadline is fast approaching. Take action today with Rentalworks’ Trade-In Program and make your IT upgrade both eco-friendly and cost-effective. 

Contact us now to start your upgrade. 

Read more: Silent Emissions, Silent Consequences 

Tech Support Hub

Stay In Peak Productivity With Our Expert IT Services
Unlock the full potential of your IT devices, whether you're a business professional looking to enhance productivity or a tech enthusiast seeking seamless performance.
Rest Assured With Our Advanced Tech Support
With our Advanced tech support services, you can have peace of mind that your next level IT needs will be met with our timely and reliable solutions.
Have Ultimate Confidence With Our Elite Tech Support
Minimise your downtimes and maximise your productivity with our top-tier services, offering the ultimate in IT support.

About Rentalworks
Tech Support Hub

If you need to optimize, repair, or maintain your devices, our skilled technicians are just a tap away. All our experts are professionally trained and certified. While they have years of experience, they are constantly upgrading their skills to stay ahead of the game.

Whether you lease a device from us, or you are a service subscriber, we’ll help you ensure your devices are operating at peak performance, enabling you to focus on what matters most – your business or personal pursuits.

On Time,
Every Time

Keep your operations - and your productivity - running smoothly with our on-the-dot turnaround times.

Experienced
Experts

All our tech support experts have depth and breadth of experience, and are up-to-date with the latest solutions to help you keep your devices in top condition.

No Upfront
Cost

Our monthly subscription-based service means you only need to pay for the services you need, whenever you need them.

Dedicated Case Manager

You only need to refer to one person, who will walk you through the entire process until your case is resolved.

Upgrade any plan with the Tech Support Hub “Plus” option for advanced deployment and efficiency.

Tech Support Hub Plus​

Drive Efficiency

Drive Efficiency

Streamline your IT operations with advanced deployment services

Enhanced Security

Enhanced Security

Ensure your devices and data are protected with our secured space​

Increased Speed

Increased Speed

Experience faster delivery times with on-hand stock​

Boost Productivity

Boost Productivity

Free up your space and resources to focus on your core business

TECH SUPPORT HUB SERVICES
SUBSCRIPTION DETAILS

SERVICES

ESSENTIAL

(Getting The Basics Right)

ADVANCED

(For Great Value)

ELITE

(Ensure Peak Performance)

Device Troubleshooting

Level 1 Software (OEM) Support

Escalated Technical Support

Dedicated Case Manager

End-To-End Case Management

Next Business Day Onsite Services ³

Asset Management Reporting

Temporary Device Replacement

Operating System & Drivers

Support for Common Applications

Printer & Scanner Configuration

User Profile & Permission Management

Network And Endpoint Security

Onsite Preventive Maintenance

Bi-annual ²

Monthly

Basic Deployment (Manual Setup)

Out-of-box &
startup setup

Out-of-box &
startup setup

Advanced Deployment

Endpoint Data Migration

Subscription

(Monthly price per device)

BUNDLED WITH RENTALWORKS LEASED DEVICES

SGD 10

SGD 25 

Upgrade your plan with additional features for Tech Support Hub Plus

Secured Space

Free Up Space

Lesser Things to Manage

Bulk Purchase Benefits

Reduced Lead-Time

Easy Deployment

Advanced Deployment

Overview Access

Subscription

(Monthly price per device,
Tech Support Hub Plus)

SGD 5

SGD 5

SGD 0

Total Cost

(when you choose Tech Support Hub Plus)
SGD 5
SGD 15
SGD 25

Remarks

Full Service Included​

1   Minimum 30 devices required to qualify for Elite Package
2   Minimum 30 devices coverage to qualify for Bi-annual onsite preventive maintenance
3   Full onsite service available for Elite subscriptions and Rentalworks pre-loved devices. For Essential and Advanced subscribers, Rentalworks supports by coordinating with external on-site service professionals.

WHAT OUR CLIENTS SAY ABOUT US

"Thank you for the support. Looking forward to continuing the collaborative service with Rentalworks."
Leading Consultant in Singapore
Ticket ID ISD-3096
Log Date 7 June 2023
"The IT Support technician provided prompt assistance and effectively resolved our issues."
Prominent Construction Company in Malaysia
Ticket ID ISD-3060​
Log Date 1 June 2023​
"Thank you very much for your prompt assistance with our Outlook issues."
Established Food Supplier in Singapore
Ticket ID ISD-2320​
Log Date 27 July 2023​
"The Rentalworks technical support team is highly knowledgeable and resolved our problem with impressive speed."
Leading Construction Company in Singapore
Ticket ID ISD-2116​ ​
Log Date 30 December 2022​
"Well done on the swift follow-through!"
Leading Software Company in Subang Jaya​
Ticket ID ISD-4168​​ ​
Log Date 15 January 2024​​
"Excellent & Professional Services"
Industry-Leading Argriculture Company in Malaysia​
Ticket ID ISD-4158​​​ ​
Log Date 24 January 2024​
"Exceptional performance—well done!"
Reputable International School in Malaysia​
Ticket ID ISD-4018​​​​ ​
Log Date 29 January 2024​​
"Solid work—your efforts are truly appreciated."
Established ICT Company in Malaysia
Ticket ID ISD-3664​ ​
Log Date 16 February 2024​​​
"Thank you for your hard work! The service has been remarkably fast and seamless."
Leading Early Childhood Education Company in Malaysia
Ticket ID ISD-4769​ ​
Log Date 6 June 2024​​​

Tech Support Concierge for Advanced & Elite Subscribers

We Have What You Need

If you need additional applications on top of your subscription plan to take your IT system to the next level of performance, we are authorized resellers and licensed partners of the world’s leading software solutions. We make life easy for you by handling it all on our end, so you can just collect your devices and be productive right away.

Want to elevate your IT experience?

Contact us today and let us show you how our personalized support can unlock the potential of your devices to keep you productive.

FAQ

The Tech Support Hub is a service provided by Rentalworks that offers expert technical support to optimize, repair, and maintain your devices, ensuring they operate at peak performance. Our skilled technicians are professionally trained and certified, ready to assist you whenever needed. ​

The Tech Support Hub offers three subscription plans: Essential, Advanced, and Elite. Services included in the table above. ​
  • Essential: Basic support including device troubleshooting and level 1 software support. ​
  • Advanced: Additional services like escalated technical support, dedicated case management, and bi-annual preventive maintenance ​
  • Elite: Comprehensive support with all Advanced services plus next business day onsite services, monthly preventive maintenance, and advanced deployment options
  • Essential: Bundled with Rentalworks Leased Devices ​
  • Advanced: SGD 10 per device per month (minimum 30 devices required to qualify) ​
  • Elite: SGD 25 per device per month (Minimum 30 devices required to qualify)
All Rentalworks leased devices come bundled with the Tech Support Hub services, ensuring you have access to our support without any additional cost. ​

You can reach out to us at support@rentalworks.com.sg.  If you are a subscriber, your dedicated case manager will assist you directly.

You can upgrade your subscription plan at any time by contacting your dedicated case manager or reaching out to us at support@rentalworks.com.sg.

We also provide productivity, cyber security, device management, and backup solutions as authorized resellers and licensed partners of leading software solutions. We handle all setup and configuration, allowing you to be productive right away. ​

An interview with Alan Puah

7 Ways On How Technology Lifecycle Management Sectors Can Achieve Circularity by 2030

In this interview, we ask...

Mr. Alan Puah, founder and Group Managing Director of Rentalworks, and passionate member of our SGTech Circular Economy Workgroup, to share his thoughts and vision for how technology lifecycle management sectors can achieve circularity by 2030.

In 2021, the SGTech Sustainability Steering Committee was formed to...

drive sustainability transformations across all technology industry verticals, through action plans that enable industry to take collective actions and be part of the solution to green- proof the future of Singapore’s domestic economy.

To-date, six Workgroups are actively addressing six areas of the sustainability problem, out of which Circular Economy and E-Waste & Packaging Workgroups are working collaboratively to drive business and community demand for sustainable IT assets usage and management practices.

Out of this collaboration arose SGTech’s eRevival Square Virtual Pledge in 2021, opened by Dr. Amy Khor, Singapore Senior Minister of State for Ministry of Sustainability and Environment. The Virtual Pledge brings together tech leaders to pledge their commitments to raising sustainable practices in IT assets use and management, thereby encouraging other businesses to step forth to do the same.

Among our first corporate pledgers is Rentalworks, a vibrant Singapore company with strong expertise in this area.

Alan Puah, Founder and Managing Director of Rentalworks Group

“Businesses would need to accelerate adoption of operating models which are circular in nature in support of a sustainable green economy” – Alan Puah

SGTech: We hear much about the term Circular Economy. The SG Green Plan sets circularity targets of Sustainable Living to be achieved in Singapore by 2030. This is also a UNSDG 12.5 which calls for countries to substantially reduce waste generation through prevention, reduction, recycling and reuse by 2030.

Q1: At a high level, what does it mean for the business community in Singapore?

Alan: The Circular Economy is an economic model which revolves around a restorative and regenerative design approach contrasting the traditional Linear Economy where it is based on a take-make-waste system on resources to make products. With Circular Economy, resources and products are processed to maintain their highest value for as long as possible and the elimination of waste is part of the production design process and business model from the beginning.

One of the five key pillars emboldened within The SG Green Plan 2030 is Sustainable Living which is ‘to make reducing carbon emissions, keeping the environment clean and saving resources and energy a way of life in Singapore’. The business community in Singapore could play a significant role with regards to saving resources and energy. This would entail extensive reviews and reengineering of practices to one that embraces circularity in processes, standards, solutions, and performance metrics.

Businesses would need to assess and adopt operating models which are circular in nature. To name a few, product-as-a-service (lease or pay-for-use), product life extension (repair, upgrade, resell) and circular supply chains (renewable, recyclable, and biodegradable resources) are models that would bring about immense economic benefits as it reduces wastage of resources, optimising product utility whilst helping to reduce the environmental impacts of our production and consumption in Singapore.

Q2: Moving down to the industry level, for Singapore’s domestic business sectors, how does this circular economy benefit business bottom-lines?

Alan: One of the key lessons of survival learnt from the Covid-19 pandemic is that businesses need to make good and creative use of all available resources to be resilient. The Circular Economy model adheres to this principle as it involves extending the product lifecycle for reuse.

Products then can be productively used again and again, thereby creating further value.

Pivoting to a circular economic model, will substantially reduce unnecessary capital expenditure hence improving bottom line. Leveraging on a Device-as-a-Service model for example, which is highly circular in nature, businesses get to steer away from massive capital investments to monthly predictable subscription fees.

Since device ownership still lies with the lessor, repairs, upgrades and reuse of these devices will usually be undertaken by the lessor reducing the complexities and costs involved in managing these devices from cradle to grave.

SGTech: We hear reports that changing business processes to increase the circularity of business operations may be challenging for SMEs, especially the micro-SMEs. However, we also hear of internal challenges for large corporations and MNCs as well.

Q3: In your view, what are the common denominators of the challenges faced by businesses from big to small in raising circularity?

Alan: he two main challenges most businesses especially SMEs face to change their business operations to increase circularity is cost and mindset. Profitability as mentioned earlier is imperative and changing a business process and business direction can be an expensive exercise when viewed on a short-term basis. The mindset of people can be another obstacle where familiarity and comfort with the current process makes changing extremely difficult. Comfort can breed complacency. The Circular Economy model must be viewed as an economically sound long-term business model with buy-in from everyone involved in the business for it to be a viable business approach.

Q4: Based on your vast experience in IT asset lifecycle management or now commonly known as Device-as-a-Service, what are the most common sustainability challenges in digitalizing, you have come across among businesses?

Alan: Businesses generally understand the benefits of digitalising their business processes. A big part of digitalisation involves empowering employees with the right tech devices and applications.

With the rapid proliferation of tech devices, businesses often will feel the need to upgrade their devices within a short period of time and this creates 2 challenges; usable devices which are not being utilized fully to its lifecycle or devices which are potentially disposed incorrectly before fulfilment of its useful life which would add to the surmounting e-waste issue that is harmful to the environment.

The last challenge is on the improper disposal of tech devices at the end of its useful life where many businesses can be confused on the right channel methods of disposal. Improper disposal of tech devices not only contributes to the e-waste problem but can also be a data security concern where 10% of global data leakages are caused by improper disposal of devices.

Q5: What roles can Singapore’s IT managers and service providers play that will be helpful to overcome these challenges?

Alan: To overcome and support businesses in alleviating these challenges of limited budget and complexities of managing the device lifecycle of IT assets (a key enabler in any digitalisation imperatives), IT managers should consider deploying Device-as-a-Service for these businesses.

DaaS combines modern devices with essential software and services in a single, predictable subscription.

Such solutions help businesses improve cost structure while giving them access to modern devices, by shifting from capital expenditure to an operating expense.

With DaaS, it relieves businesses of the hassle of managing the entire device lifecycle – from procurement to retirement – while meeting industry specific compliances for data protection. With device lifecycle management responsibilities with the lessor, businesses could now focus and deploy resources on growing the business.
Further, with businesses now being encouraged to adopt sustainable business practices to meet the Singapore Green Plan 2030, adopting DaaS, would be a practical approach. Towards the end of the subscription, IT managers are provided the option to refresh the subscription with brand new devices, ensuring continued performance and productivity.
The ‘old devices’ will be returned to the provider/lessor, to be refurbished, for use by other businesses with less demanding specifications and requirements thus extending the lifecycle of the devices. With this, businesses will get to meet its sustainable goals without having to invest time and resources to ensure circularity of the IT devices.

Q6: What roles can industry associations like SGTech play to help smooth the way and enable tech businesses become part of the solution?

Alan: SGTech, being the leading trade association representing over 1,000 tech and tech@core businesses in Singapore, plays an extremely important role in creating awareness as the voice of the industry as well building a framework for sustainable practises and processes within and beyond the tech industry where businesses can not only easily begin their journey to be sustainable and in parallel understand the economic benefits of taking this journey.

Q7: Lastly, what advice do you have for SMEs who have yet to embark on their circularity journey?

Alan: Start planning your journey now and understand that the circular economy has many benefits not only to the environment but also potentially to SMEs bottomline. Start your journey with small steps and SMEs can always engage SGTech for ideas and guidance on the where, what, and how of the circular economy.

Device-as-a-Service: The New Playbook Amidst Supply Chain Disruptions

PC shipments around the world were hit by their worst slump in the past nine years, research firm Gartner said on Monday. For the second quarter of 2022, global shipments fell to 72 million, a decline of 12.6% compared with the same quarter in 2021.¹

The decline we saw in the first quarter of 2022 has accelerated in the second quarter, driven by the ongoing geopolitical instability caused by the Russian invasion of Ukraine, inflationary pressure on spending and a steep downturn in demand for Chromebooks,” said Mikako Kitagawa, research director at Gartner. “Supply chain disruptions also continued, but the major cause of PC delivery delays changed from component shortages to logistics disruptions.¹

Closer to the Southeast Asian region, Malaysian companies from palm oil plantations to semiconductor makers are refusing orders and forgoing billions in sales, hampered by a shortage of more than a million workers … due to protracted negotiations with Indonesia and Bangladesh over worker protections.²

The industry-wide silicon chip shortage and disruptions related to COVID-19 lockdowns in China have left the technology sector facing renewed supply constraints.

These are familiar narratives which many businesses could resonate with – a “perfect storm”, amidst other structural global disruptions, driving costs northwards. It presents a slew of challenges to businesses in trying to grow revenue and maintaining profit margins.

Device-as-a-Service… the new playbook to ride the ‘storm’

Realities: IT projects cannot be stalled notably so in this era of digitalisation of operations for cost rationalisation and improvement of productivity; hybrid work arrangements are here to stay. Against the backdrop of supply chain disruptions and increasing costs, ability to scale up and leverage on growth opportunities are key considerations for many C-suites and entrepreneurs.

In efforts to resolve this dilemma between growth and cost rationalisation (budget), Device-as-a-Service is one solution that businesses could adopt. Device-as-a-Service or commonly known as DaaS is a platform that manages the device lifecycle – it is a supply chain model combining device fulfilment, services, recovery, right
up to device refresh (to avoid device obsolescence which could hamper productivity). It provides an integrated seamless end-to-end device lifecycle management for a seamless user experience.

DaaS is emerging as a desirable playbook as it alleviates the issues inherent to direct procurement, which may have longer delivery time frame (because of the inherent which currently has become dire due to supply and logistics challenges) hence putting projects, expansion initiatives at risk. DaaS providers on the other hand, due to the nature of their business, generally would have buffer stocks be it new or pre-loved devices which businesses could ride on empowering them to be agile and scalable.

Beyond stock availability, DaaS has manifold benefits:

  • Boosts Cashflow
    An off-balance sheet item companies can benefit from favourable financial ratios namely leverage and liquidity in addition to conserving capital. DaaS (which incorporates leasing) allows companies to enjoy exemptions from capitalizing the leased endpoint computing device in balance sheet ( IFRS 16 lease )

  • Reduces Total Costs of Ownership
    DaaS devices minimizes the burdens associated with rapid deployment of IT assets due to faster pace of new technologies and digitalisation initiatives. Companies get to manage/reduce total costs of ownership due to mechanical failures as the assets age and unbudgeted software upgrades as the service provider as the owners of the devices undertakes maintenance and inventory management in addition to the costs that is associated with it.

    According to “IDC 2021 Device as a Service MCS Study,” IDC, August 2021, DaaS is helping companies reduce their PC costs by up to 17 percent, with small businesses experiencing a greater impact. DaaS helps reduce IT workloads by up to 16 percent.

  • Empowers Responsible Refresh
    DaaS enables companies to refresh their IT assets with latest technologies maintaining performance and reliability. Old devices will be re-furbished and leased out as pre-loved assets or recycled within the context of circular economy, supporting companies in achieving their sustainability goals.

    In summary DaaS, subscribers gain flexibility, lower costs, and freedom from device management responsibilities hence reducing total costs of ownership.

Founded in 2007 Rentalworks Group, with regional footprints in Malaysia, Singapore, Indonesia and partners in other parts of Asia, Rentalworks offers integrated DaaS solutions consisting of specially curated device leasing programs. “We work out the best available tech devices that fit each business requirements at the cost that fits their budget. Our unique approach ensures the process of deployment, maintenance and refresh are all managed throughout by Rentalworks; at the same time ensuring all endpoints are monitored and protected from anywhere, at any time, think Device-as-a-Service” said Alan Puah, Managing Director of Rentalworks Group.

With Rentalworks retaining ownership of the assets throughout its lifecycle. Rentalworks takes responsibility for extending its useable life, recovering it for reuse. In doing so, maximizing its economic utility while minimizing environmental impact without creating unnecessary e-waste due to improper disposal. In addition, for devices that have attained its end of life, Rentalworks will recycle the devices responsibly in accordance with local environmental laws.

An Interview With Worldwide Recruitment Solutions (WRS) Pte Ltd

WRS began in 2008 with just five founding members and a turnover of £250,000. With an initial focus on the energy market, WRS now employs more than 50 specialist consultants with expertise in specific geographies and key sectors in the energy, maritime and technology industries. As well as our UK head office in Altrincham, South Manchester, we have busy offices in Singapore, Kurdistan and North America, and we have recently registered a joint venture company in Kampala, Uganda to provide recruitment and workforce solutions to Uganda’s Oil & Gas sector called WQS Recruitment Services. From our core permanent recruitment services, we have now successfully expanded into the contract, global mobilisation, managed services and technical services space, in three key industries. We have won numerous awards over the years, including The Queen’s award for enterprise 2015, LinkedIn most socially engaged staffing agencies top 25 in Europe, Middle East and Africa regions in 2016, 2017, 2018 and 2019, The Sunday Times International Track Top 200, 2021 and Recruiter Fast Forward top 50 Recruitment companies 2021.

What does Global Workforce and Mobilisation entail?

WRS works with major clients who have global projects requiring permanent and contract personnel, sometimes at short notice. Having offices in Europe, Asia, America and Africa with specialist consultants in each, WRS are able to supply our clients with the best talent available both locally and globally. We provide an end-to-end service.

WRS is a Global Workforce and Mobilisation specialist primarily in the energies, maritime and commodities sector

Our Global Mobility team, work with around 1,500 contractors and permanent staff each year, across every continent. We ensure that their journeys are seamless, from the moment they get on the flight, to their return home, meaning that you don’t need to have any hands-on involvement in the process of getting individuals on site and ready to begin work.

Our service encompasses travel arrangements, safety and security, visa processing, pre-employment checks, medical and travel insurances, and local compliance. Increased buying power means that we are able to pass on significant savings to our clients.

What are the critical success factors and challenges in running a global recruitment outfit?

Like any other recruitment company, the most critical factor is attracting great talent and retaining them. Our employees are the heart of our organisation, they are the people who ultimately decide if WRS will be successful or not. That’s why we give each and every new starter a comprehensive training plan and a clear agenda for their personal progression. We have a real family feel and ask that all our staff are treated and treat each other with respect and courtesy. You’ll often hear us talking about the ‘WRS Community’ which everyone joins when they embark on a career with us. We believe it’s this fantastic culture and the continual career progression and personal development that makes people want to stay at WRS.

How can WRS support hiring managers in achieving an agile and scalable workforce?

Finding permanent staff in any industry can be very challenging and takes a huge amount of skill and knowledge – particularly when filling niche roles. The pandemic increased this challenge exponentially due to international travel restrictions. At WRS, we pride ourselves on sourcing, selecting and shortlisting not only those candidates with skills needed to get the job done, but also the people with the right attitude to ensure that the work is completed in a timely and professional manner, every time. We listen to our clients’ exact requirements so that when they work with us, they can rest assured that our specialist teams have the expertise and knowledge to find the people they need to get the job done.

The pandemic underscores the urgency for a dynamic talent and work model

We reference-check all of our candidates prior to submission to ensure that their career history will truly benefit the client’s project and organisation. We also decipher each candidate’s long-term career aspirations and motivations to ensure their values and goals match those of both the role and the company, providing employees who can grow alongside the company. Not only do we save our clients the time and effort of finding suitable candidates, but also the costs involved in the whole process of sourcing and screening to find the right talent.

What were the compelling reasons for the franchise to shift to this model versus outright purchase
of laptops?

WRS subscribes to Rentalworks Group’s leasing solutions

In an era where technology has never been so important, WRS needs to ensure that it equips its employees with the best tech stack and hardware available. With the sheer speed of technological advances, it is no longer economical to purchase equipment outright. Alongside this, the need to be flexible regarding working location and time zones means we must work with vendors that can meet our requirements globally. WRS needs to be in sync with the ever-changing needs within the Recruitment Industry and be able to offer bespoke solutions dependent upon any scenario – a one size fits all approach will no longer cut it. Rentalworks were able to offer us flexible, tailored solutions which enabled us to give our employees the capability to work from any location. This in turn helps us to provide the highest level of service to our candidates and clients no matter where they, or we, are in the world.

Carbon credits… offsetting carbon emissions

Carbon credits… offsetting carbon emissions

“Carbon credits are permits representing the removal of 1 ton of carbon from the atmosphere. Credits are allotted to nation or companies and can be traded to help balance total worldwide carbon and other greenhouse gas emissions…..”.

In line with its vision of reducing carbon emissions and helping its clients achieve its sustainable goals, Rentalworks is pleased to be an early adopter of Climate Impact X Global Marketplace for high quality carbon credits. Through this platform Rentalworks will be purchasing carbon credits to offset its internally generated carbon emissions. In addition it is aimed at helping its clients come onboard this journey of achieving net-zero emissions by making available high quality carbon credits.

A Conversation with Alan Puah, Managing Director of Rentalworks Group

Path To Recovery, Adopting a New Normal

Economies are on a recovery path. How can SMEs benefit from the services offered by Rentalworks?

We’re indeed in the midst of an economic recovery although with still reeling with oscillating COVID infection rates. To tap on this growth trajectory and seize businesses opportunities, businesses need to be versatile and agile in mobilising its workforce-juggling between work-from-home and hybrid work models. Businesses need to be able to equip its workforce with the right devices and at the same time ensuring the endpoints are protected from inherent cyberthreats.

Rentalworks’ integrated IT asset lifecycle management solutions consisting of specially curated device leasing programs enables businesses to maneuver seamlessly in this new normal. We work out the best available tech devices that fit each SMEs business requirements at the cost that fits their budget. Our unique lease-to-use approach ensures the process of deployment, maintenance and refresh are all managed throughout by Rentalworks; at the same time ensuring all endpoints are managed and protected from anywhere, at anytime. Our solutions help businesses reduce costs of sourcing, procuring, and managing these devices – so that they can focus on growing their businesses.

Why leasing instead of buying and how much cost savings can be achieved ?

Laptop leasing is an alternative to buying; a favored alternative when a business is looking at defraying/rationalize its costs. The purchase price of a laptop typically constitutes 20% of the total costs which is just the tip of the iceberg when taking into consideration total costs of ownership of that device throughout its lifespan. The balance of the 80% are hidden costs which encompass updates and fixes, support and maintenance, failures and recovery and last but not least, decommissioning and recycling of the device. By subscribing to Rentalworks leasing solutions which incorporates end-to-end IT asset lifecycle management, that 80% is ‘incurred’ and is the responsibility of Rentalworks as the lessor of the device. Imagine the amount of cost savings of that approximately 80% costs of managing the device?

What makes Rentalworks different from other service providers?
Rentalworks’ leasing does not merely provide lease-to-use IT devices notably laptops. Its solutions extend beyond financing the device. Rentalworks provides end-to-end IT asset lifecycle management services i.e. from assisting in curating a plan that meets the requirements and budget of its clients ( hence eliminates the hassles of sourcing ), deploying the assets and securely within the chain-of-custody to managing/maintaining the devices throughout the lease period. Our clients see the value of our solutions as it alleviates the 80% ‘hidden’ costs, diversify the procurement options, off-loads inventory management, and provides up-to-date firmware cyber-security.
Apart from cash flow, how does Rentalworks support SMEs in building a robust secure work environment?
Apart from boosting the cash flow of a business, Rentalworks in addition to its end-to-end IT asset lifecycle management services, provides endpoint protection and secure data erasure services. Most businesses across the globe have embraced a hybrid work model. This has made it even more critical that endpoints are securely protect from cycber-threats and remote data erasure on devices can be easily and promptly executed. Rentalworks Endpoint Protection and Secure Data Erasure services ( which are packaged along with its leasing plans ) are such services which businesses can take advantage of to mitigate these risks.
What is Rentalworks’ role in supporting a sustainable greener economy?
Leasing industry is “well-positioned” to be a front runner to support the growth of the circular economy. Rentalworks IT Asset Lifecycle Management supports this in that it promotes a business model that allows its customers to have access to IT devices they need to run their business, and with Rentalworks retaining ownership of the assets throughout its lifecycle, can Rentalworks takes responsibility for extending its useable life, recovering it for reuse and remanufacturing. In doing so, maximizing its economic utility while minimizing environmental impact. In addition for devices that have attained its end of life, Rentalworks will recycle the devices responsibly in accordance to local environmental laws.